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Groupe Seb Australia

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Return Policy

Advanced Maintenance Australia provides a 30 day warranty on all consumables for any brand for faults due to defective materials or workmanship. The warranty commences from the day of dispatch from Advanced Maintenance Australia and is extended if the manufacturers warranty is longer than 30 days.

Requesting a Return Parts Authority (RPA)

Once an RPA number is given it remains valid for 10 business days. If the product is not returned in this time period then the RPA is closed.

Broken in transit
Damaged to goods must be reported within two working days of receipt to enable us to claim with our carriers. Unfortunately, any claim outside of this period cannot be supported.

Ordered in error or no longer required
If you have ordered the wrong product by mistake or you no longer require the product, in most cases we will take the product back subject to a restocking fee. As long as the product is returned in perfect condition, this fee is typically 10% and will not exceed 25% of the price you paid, unless we advised you at the time of purchase that it was a special purchase item and could not be returned.

Defective Product or warranty claim
If the product does not work or stops working by what appears to be a product defect, please use the returns system to get the product back to us. We will then determine the fault with the relevant manufacturer and credit the product in full if applicable. If a replacement is required ahead of the unit being assessed, please place a new order.

Incorrect product supplied
We work hard to ensure the right product is shipped to you but in the event that an incorrect item is shipped we will credit the product in full once returned. Please consult with our sales team before ordering a replacement to ensure that we do not repeat the error. Please note that in all circumstances a Return Parts Authority number must be obtained before shipping the product back to us. Products must be returned in their original packaging, which must not be defaced in any way, consequently, we recommend that they should be shipped inside extra packaging.
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